The Zoom 5350 combines a DOCSIS 3.0 Cable Modem, a Wireless-N Router, and a four-port 1000/100/10 Mbps Ethernet Switch. The Model 5350 is approved by CableLabs for use on all cable systems in the US, including DOCSIS 3.0, 2.0 and 1.1 services. The Model 5350 has also received additional testing and approval from Comcast, Cox, time Warner Cable, CableOne and other cable service operators.
| Weight | 2 lbs |
|---|---|
| Brand | Zoom |
| Color | Black |
| Model Number | 5350 |
| Package Contents | Ethernet Cable, Modem, Power Cable |
| Condition | Refurbished |
| Additional Features | Energy-Efficient, Guest Network, HD Multi-Media Streaming, Preset Wi-Fi Security |
| Ethernet Ports | 4 |
| DOCSIS Version | DOCSIS 3.0 |
| Compatibility | Cable One, Cox Communications, Time Warner Cable, Xfinity by Comcast |
| Features | Single-Band Wireless, Wireless, WPS Enabled |
What is the return policy?
Return for a refund on any order is permitted up to 30 days after your order arrives at the shipping address specified for your order. If you need to return your order, please contact us within the 30-day return period to request an RMA.
Return for a replacements are permitted up to 90 days after the date your order was marked as delivered at your shipping address. Please contact us to request one.
If you purchased your equipment wholesale from us in a large order and are in need of multiple returns/replacements, please contact us directly for assistance.
When will my order ship?
Most orders ship within 1-2 business days, but we’ll let you know if there’s any delay with your order as soon as we are aware of it.
Check out our Shipping & Delivery information page for more information.
I changed my mind after ordering. Can I still cancel?
We can process cancellations for orders that have not yet gone into transit. If you are interested in cancelling your order, please give us a call, or send us an email & we will cancel if we are able to.
Once an order has shipped, if you change your mind, simply email us & mark the unopened order as “refused” or “return to sender” when it arrives.
Check out our Shipping & Delivery information page for more information.
You can see each product's estimated arrival date during the checkout process. During checkout, you can choose an estimated arrival date from the options provided.
Entering your shipping destination ZIP code or allowing HazelNetworks.com to use your current location can result in greater accuracy for your estimated arrival date. Certain products may require additional days to process prior to shipping. This will be reflected in the estimated arrival date. If for some reason you don't receive your product, you may be eligible for a replacement product if you notify us during your return and exchange time period.
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Purchases of product through HazelNetworks.com are subject to a destination contract. This means that risk of loss for these products passes to you upon the carrier's delivery to your ship-to address, and Hazel Networks is not responsible for any loss, theft or damage after delivery.
Only logged in customers who have purchased this product may leave a review.
BDRand –
The Zoom 5350 is a simple-to-set-up, excellent modem and wifi router. The effective range of the wifi signal is very good as well. Plenty of connection options. I’ve been using it for a few months now and it has performed perfectly well.
I would buy it again and would recommend it to others without reservation.
TheConnoisseur –
I recommend for those who want the convenience of an all-in-one wireless modem/router.
I checked reviews of this before I purchased. Some bad reviews had me worried but I decided to try anyway.
Like others have mentioned, this model is “supported” by Comcast as listed on their website (there are about 8 or so others too). Another reviewer has the website location listed on their review.
Also, as others have said, the set-up process for this modem/router is a snap. I’m not very good with this type of technology but it was easy even for me!
I’ve only had for a week but I am a satisfied customer.
I prefer combo wireless modem/routers because I keep unplugged when I’m not using it. It allows me to tuck away in a drawer away from sight (all the bright lights and wires kind of make it an eyesore).
I also have a Zoom modem/router for DSL and it works great. So I’m starting to become a fan of Zoom products in general.
Buy it!
Alma –
I did not want to pay the cable company a rental fee of 8 dollars a month for using their modem so I got this one figuring it’s about one year worth of rental fees and I’ve paid off my own modem.
That said, I have not complaints about this modem at all so far. It came in, I called the cable company and gave them my mac address, 10min later I was online.
llalib –
So easy to set up. It was plugged in and working in minutes–has decent range in our house. When we got a new wireless printer, i simply pushed the button on the front of the router when prompted by the printer, and the two devices “talked” and everything was setup with no passwords required. It couldn’t be easier.
Dustin K –
I’ve had two Motorola Surfboard Modem/Routers that I’ve leased from my cable company. The first lasted about 18 months, having to “unplug and plug it back it” every few days. The second lasted about two months. Knowing it would be quicker to order one on Amazon and have it over-nighted, rather than wait for a tech to come out and replace it, I opted to purchase this guy and eliminate the monthly rental fee.
I was slightly apprehensive in purchasing a Zoom, as the Motorola’s have higher product ratings. However, the price point was slightly less on this unit.
So far, this modem/router works much, much better than my previous units. I’ve yet to experience any network time outs, dropped signals, etc. Additionally, this router seems to send a stronger signal throughout my house.
The best feature is when I visit a speedtest website. I’ve tested it twice, each time ranging between 35 MBPS and 50 MBPS (My cable company caps us at 50MBPS.) Both of these tests were conducted during “high-traffic times”, between 5 and 7 PM on weeknights. With my previous modem, I was lucky to break 30.
I’ll update the review should this modem demonstrate any irregular behaviors in the next year. Otherwise, I’d definitely suggest this unit over renting a motorola!!
D. Emmons –
I have had this for about a year now and am very happy with it. I have a summer house I wanted to put internet into. Time Warner said to avoid renting there equipment. I needed a wireless Modem/Router. I had never heard of Zoom but after reading many reviews of other manufactures I decided to give the Zoom a try. I have not had any issues with it and couldn’t be happier.
J W 1987 –
i puchased this unit for two reasons i needed the router for my magic jacks for home phone and for sepperate fax line and also because comcast was charging 7.99 month modem rental so in less than a year this will pay for its self i have noticed no differance in performence from comcast provided modem and this great unit
Ramenani –
This is supposed to work with my xfinity connection, but it did not work I called the customer support and they said this has been removed from there list since it is out dated but they did not mention it in there website. the product is great but Xfinity is very bad with there updating there website.
Seagreen –
Have Blast! Internet through Comcast. They wanted to charge me an extra $10 a month to rent their modem, which I was not thrilled about given how expensive their services are already. I bought this refurbished and only paid $60, which is about half the price of new combo modem/WiFi routers. It came in a very professional box that included a letter saying that this modem works for ALL cable services, and not to listen to any con men that say otherwise. Needless to say, I set it up yesterday and it’s been working wonderfully. Now I have a modem that’s going to save me money in the long run!
Heidi –
Works well, had difficulty accessing Netflix, Amazon Prime services, but Zoom customer service helped quickly and efficiently. Gave clear directions of steps, stayed on line while I changed programming to allow access. Would purchase another Zoom product.
Lucky –
Save money on rental device Fromm Comcast.
Esdras cruz –
Muy bueno nunca tuve problemas