The Zoom 5350 combines a DOCSIS 3.0 Cable Modem, a Wireless-N Router, and a four-port 1000/100/10 Mbps Ethernet Switch. The Model 5350 is approved by CableLabs for use on all cable systems in the US, including DOCSIS 3.0, 2.0 and 1.1 services. The Model 5350 has also received additional testing and approval from Comcast, Cox, time Warner Cable, CableOne and other cable service operators.
| Weight | 2 lbs |
|---|---|
| Brand | Zoom |
| Color | Black |
| Model Number | 5350 |
| Package Contents | Ethernet Cable, Modem, Power Cable |
| Condition | Refurbished |
| Additional Features | Energy-Efficient, Guest Network, HD Multi-Media Streaming, Preset Wi-Fi Security |
| Ethernet Ports | 4 |
| DOCSIS Version | DOCSIS 3.0 |
| Compatibility | Cable One, Cox Communications, Time Warner Cable, Xfinity by Comcast |
| Features | Single-Band Wireless, Wireless, WPS Enabled |
What is the return policy?
Return for a refund on any order is permitted up to 30 days after your order arrives at the shipping address specified for your order. If you need to return your order, please contact us within the 30-day return period to request an RMA.
Return for a replacements are permitted up to 90 days after the date your order was marked as delivered at your shipping address. Please contact us to request one.
If you purchased your equipment wholesale from us in a large order and are in need of multiple returns/replacements, please contact us directly for assistance.
When will my order ship?
Most orders ship within 1-2 business days, but we’ll let you know if there’s any delay with your order as soon as we are aware of it.
Check out our Shipping & Delivery information page for more information.
I changed my mind after ordering. Can I still cancel?
We can process cancellations for orders that have not yet gone into transit. If you are interested in cancelling your order, please give us a call, or send us an email & we will cancel if we are able to.
Once an order has shipped, if you change your mind, simply email us & mark the unopened order as “refused” or “return to sender” when it arrives.
Check out our Shipping & Delivery information page for more information.
You can see each product's estimated arrival date during the checkout process. During checkout, you can choose an estimated arrival date from the options provided.
Entering your shipping destination ZIP code or allowing HazelNetworks.com to use your current location can result in greater accuracy for your estimated arrival date. Certain products may require additional days to process prior to shipping. This will be reflected in the estimated arrival date. If for some reason you don't receive your product, you may be eligible for a replacement product if you notify us during your return and exchange time period.
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Purchases of product through HazelNetworks.com are subject to a destination contract. This means that risk of loss for these products passes to you upon the carrier's delivery to your ship-to address, and Hazel Networks is not responsible for any loss, theft or damage after delivery.
Shu Guice –
I got the Zoom yesterda and quickly installed it. The product manaul is aimed at WPS config but not so clear on how you can enable WEP. You actually have to disable WPS in order to have the option to enable WEP, which is not on the manual. I figured this out while I was waiting on the phone to try to talk to Zoom support. Ethernet works fast but not so with the wireless. I have a big house, the TV is in the far corner when using Roku with wireless, the signal is not stable. Now I have to consider a WI-FI access point. I think my old 2wire’s wireless might work even better than the Zoom.
Micah –
This cable modem works immediately out of the box, sets up simply and started working right away. I use Comcast. No problem to set up. Once set up, if you are nearby this thing is perfect. Wireless is fast, wired connections are fast, all is well.
In the next room there is a new Mac desktop, about 35 feet away from the Zoom and one wall. It barely picks up the signal.
If you have a home or anything you need a REAL wireless signal for, pick something else. If you want a great modem that will be placed exacty where most of your equipment is (e.g. behind the tv with multiple things connected), then it’s perfect.
I would still buy this, if for nothing else than the price for a good modem and a good router in one piece.
xbubbax –
Very easy to setup out of the box but documentation a bit lacking in explanation of configuration and features.
I guess it is assumed you already know how to configure your modem.
I did have a problem with an older HP/Compaq laptop running MS Vista.
It would not connect to internet using WPA or PSK, tried every thing I read in variuos blogs but nothing worked.
Discovered there was an update for the Atheros WiFi Adapter, downloaded and installed it – connects perfectly now.
Very fast 20MBS download speeds. Very pleased with product.
isambard –
I had a Linksys WCG200 I got several years ago (it had been on the list of recommended gateways on Comcast’s list) and I, like many other reviewers, had continual problems with it locking up and having to be re-booted. Comcast upgraded me to 25 MBS and told me I wouldn’t get any improvement with a DOCSYS 2.0 device. So I decided to bite the bullet and get a new gateway/router. I looked through their list of supported 3.0 models and went with the Zoom. But I did have some initial problems with accessing the modem to set it up — the login code they provided didn’t work. Zoom’s tech support was very slow (one half-hour wait that got disconnected and another 40-minute wait), but the tech was good and it was soon working fine. The automatic registration with Comcast didn’t work either, so I had to call them on the phone; but although it took another half-hour, it went smoothly. Since then I have had absolutely no problems and great performance.
Dillons4 –
Since this is a gateway, it requires 2 reviews. The modem was very easy to set up and it connected easily to my ISP. Upload/download speeds are impressive and an improvement over the modem rented from our cable company.
The router/WiFi works well and was fairly easy to set up on our home network. The guest WiFi function is very useful since my children often have their friends over with their wireless devices.
The only thing missing is the ability to control the time that the WiFi is available. Although this does have the capability to disable/enable the WiFi manually using the built in router settings, many newer routers have the capability to shut off the WiFi function on an automatic basis to accommodate school nights.
All in all, this is a good value, sets up easily and performs very well.