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Arris TM822A DOCSIS 3.0 Cable Modem
Arris TM822A DOCSIS 3.0 Cable Modem
Arris TM822A DOCSIS 3.0 Cable Modem
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Arris

Arris TM822A DOCSIS 3.0 Cable Modem

Rated 4.29 out of 5 based on 41 customer ratings
(41 customer reviews)

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  • APPROVED for Use with Optimum Cable & Other Major US Cable Providers
  • Supports Internet Download Speeds Up to 343 Mbps
  • DOCSIS 3.0 Modem with 8×4 Channel Bonding
  • Telephony Cable Modem Only – Wireless Router Sold Separately
  • 2 Phone Ports + 1 Ethernet Port
  • NOT COMPATIBLE with Xfinity by Comcast & Time Warner Cable / Spectrum
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  • Description
  • Additional information
  • About brand
  • Shipping & Delivery
Description

Arris TM822A Product Details

The Arris TM822A Touchstone DOCSIS 3.0 8×4 Embedded Multimedia Terminal Adaptor (E-MTA) delivers two lines of primary line Voice over IP (VoIP), and ultra-high speed data access.

Designed to support a triple play package, the TM822A enables you to address productivity needs with the speed and performance found only in the 8×4 bonded channel cable environment. Additionally, this model features Arris voice and battery back-up features, as well as IPv6 support. Please note that battery backup is only featured in the TM822G version of this item.

Superior Wired Speeds & Voice Performance

Your home or business can have speeds of more than 300 Mbps simply by installing the TM822A. This Arris modem also offers full support for a variety of voice codecs, including HD Voice and multiple call signaling methods such as NCS, Legacy SIP, and PacketCable 2.0 IMS.

The Arris advanced diagnostics feature offers easy troubleshooting and provides diagnostic tools for the most reliable user experience.

Additional Arris TM822A Features

  • Toll grade voice performance equal to the industry leading TM602/TM722 family of products
  • Two independent 96MHz wide RF tuners to receive downstream channels up to 1GHz
  • Configurable options for loop current, loop voltage management, and ringing waveform
  • Loop Diagnostics for remote testing and troubleshooting of in-house wiring
  • Advanced Diagnostics for easy troubleshooting – Call Quality Metrics showing data on the last fifty (50) calls

Please note that this model does not have a battery backup compartment. Check out the Arris TM822G, TM722G or TG862G if you require this functionality.

Additional information
Weight1.5 lbs
Dimensions9 × 6 × 3 in
Brand

Arris

Model Number

TM822A

Color

Black

DOCSIS Version

DOCSIS 3.0

Ethernet Ports

1

Features

Telephone / VoIP Compatible

Compatibility

Optimum Cable

Package Contents

Ethernet Cable, Instructions Packet, Modem, Power Cable

Additional Features

Energy-Efficient, MAC Address Filtering, Telephone Port, Website Blocking

About brand
Since 1997, when the first SURFboard was launched in Retail, SURFboard modems have been amongst the leading modems in the market and saving consumers money on their monthly rental fees. When you choose an ARRIS SURFboard, you’re joining a 60-year legacy of innovation from the company that invented digital TV and brought wireless Internet into the home with the first cable modem gateway. The same company that the world’s leading service providers choose to connect millions of people around the world to the Internet. Please note that some versions of this product will come with Motorola branding. This is due to a merging of Arris and Motorola a few years ago. While this does not affect the functionality of the product in any way, we feel it's important to mention.
Shipping & Delivery

Frequently Asked Questions

What is the return policy?

Return for a Refund:

Return for a refund on any order is permitted up to 30 days after your order arrives at the shipping address specified for your order. If you need to return your order, please contact us within the 30-day return period to request an RMA.

Return for an Expedited Replacement:

Return for a replacements are permitted up to 90 days after the date your order was marked as delivered at your shipping address. Please contact us to request one.

Wholesale Customers:

If you purchased your equipment wholesale from us in a large order and are in need of multiple returns/replacements, please contact us directly for assistance.

When will my order ship?

Most orders ship within 1-2 business days, but we’ll let you know if there’s any delay with your order as soon as we are aware of it.

Check out our Shipping & Delivery information page for more information.

I changed my mind after ordering. Can I still cancel?

We can process cancellations for orders that have not yet gone into transit. If you are interested in cancelling your order, please give us a call, or send us an email & we will cancel if we are able to.

Once an order has shipped, if you change your mind, simply email us & mark the unopened order as “refused” or “return to sender” when it arrives.

Check out our Shipping & Delivery information page for more information.

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Entering your shipping destination ZIP code or allowing HazelNetworks.com to use your current location can result in greater accuracy for your estimated arrival date. Certain products may require additional days to process prior to shipping. This will be reflected in the estimated arrival date. If for some reason you don't receive your product, you may be eligible for a replacement product if you notify us during your return and exchange time period.

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41 reviews for Arris TM822A DOCSIS 3.0 Cable Modem

4.3
Rated 4.29 out of 5
Based on 41 reviews
5 star
70
70%
4 star
14
14%
3 star
0%
2 star
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  1. Rated 5 out of 5

    Bendy (Ben and Randy) – August 14, 2016

    Compatible with Buckeye Cable (Northwest / Central Ohio), works well and they were able to set it up with zero issues.

    Saves me $5/month (soon to be $8/month) because I have my own device. Well worth it!

    (1) (0)
  2. Rated 5 out of 5

    Easy E – January 5, 2017

    Needed to stop paying fees to my cable company. Solid Cable Modem that did the trick

    (0) (0)
  3. Rated 4 out of 5

    Edward H – April 21, 2017

    Modem arrived in good shape despite the damaged packing box. Modem was functional but unfortunately this model cannot be fully provisioned on Comcast in PA – Got the Internet working no problem, it’s the EMTA (phone) side that could not provision, plus their system rejected when trying to add to account.

    (0) (0)
  4. Rated 5 out of 5

    SC – July 18, 2017

    Has been reliable and has not had any major issues. Sometimes things slow down on my network but that mainly seems to be due to my ISP and not the modem itself. I am using this with buckeye broadband. Not sure what else it works for.

    (0) (0)
  5. Rated 5 out of 5

    virgilio Tovar – July 20, 2017

    Excellent. Worked without a hitch. It was all very easy to set up and cable co (Optimum) activate it over the phone.

    (0) (0)
  6. Rated 4 out of 5

    Kim Hyun Suk – August 5, 2017

    Works Fine with OPTIMUM internet

    (0) (0)
  7. Rated 5 out of 5

    David – August 31, 2017

    I purchased two of these, one for me and one for my mom because I’m tired of my cable company nickel and diming me. I’m saving a combined 10 dollars a month by purchasing these modems which will pay for themselves in 8 months. Very happy with these purchases. ????

    (0) (0)
  8. Rated 5 out of 5

    Hasan – September 14, 2017

    Never realized that I have an option to own it and save some money instead of paying monthly rent to Optimum forever!

    (0) (0)
  9. Rated 5 out of 5

    Steven – September 18, 2017

    Worked great. Took less than 5 minutes to install.

    (0) (0)
  10. Rated 5 out of 5

    John – September 23, 2017

    Replaced my Optimum/Cablevision Modem with this and it works fine. First I called Optimum to register it but as my phone is through cable, I lost the guy helping me once I unplugged the old one (duh! -but he told me to unplug it!) You can also register it online, which it what I did, rather than call him back. My phone works with it as well since it has “telephony.” No rental fees for me but it will take a while for it to pay for itself, as it was over about a hundred dollars and I think the rental was five dollars per month.

    (0) (0)
  11. Rated 1 out of 5

    Rich B – September 24, 2017

    Defective Item seller refunded

    (0) (0)
  12. Rated 5 out of 5

    Profoto – September 25, 2017

    Works fine with Optimum in NJ. Set up was easy and a call with Optimum service rep was all that was needed to be up and running.

    (0) (0)
  13. Rated 5 out of 5

    Brian – September 27, 2017

    Works with cablevision

    (0) (0)
  14. Rated 5 out of 5

    Tazman – September 30, 2017

    works like a charm, I hooked it up to my Cableivision Coax and with their easy setup it was a breeze.

    (0) (0)
  15. Rated 5 out of 5

    joe natale – October 20, 2017

    Replaced the cable co provided modem which i returned for a $10/Monthly discount. Not bad Invest $30. once and save $10 every month that I have cable it pays for itself over and over,

    (0) (0)
  16. Rated 4 out of 5

    James manning – January 23, 2018

    so far so good.. works with optimum cable (long island) just have to call cable and give them a few numbers off the new modem for them to register and send old one back by mail or drop off ..saves about $70 yrly off over inflated monopoly cable bill

    (0) (0)
  17. Rated 5 out of 5

    warren Heller – January 31, 2018

    Up and running fine.

    (0) (0)
  18. Rated 1 out of 5

    anthony russell – February 9, 2018

    poor purchase as this can not be used with my Comcast cable

    (0) (0)
  19. Rated 5 out of 5

    acoustic85 – February 14, 2018

    This modem worked perfectly with Optimum Online 100mb/s internet in NJ. The modem’s number just needs to be registered to your account by the technician or you can probably do it online.

    (0) (0)
  20. Rated 5 out of 5

    Nsheeheed – February 22, 2018

    Works perfectly.

    (0) (0)
  21. Rated 5 out of 5

    Chip T. – March 7, 2018

    Perfect replacement for Cablevision / Optimum customers with broadband speeds below 300 Mbps (which is most people)

    (0) (0)
  22. Rated 5 out of 5

    Bernard Randall – March 21, 2018

    Fully Comcast comparable… Running like a champ with speeds of 270/14.

    (0) (0)
  23. Rated 5 out of 5

    L.I. Mom – April 13, 2018

    No problem hooking up to Optimum on Long Island. 15 minutes on the phone with cable customer service and the CMAC # and I was all set. Make sure you call cable company from your cell phone.

    (0) (0)
  24. Rated 4 out of 5

    Thomas Lindsay – April 20, 2018

    This modem was not needed. Cable vision switched to Altice. Had to return it unused. I gave it four stars for fast delivery and refund on return.

    (0) (0)
  25. Rated 5 out of 5

    Nevermindme – May 29, 2018

    Product arrived quick, in good condition and well cleaned from wherever it’s previous deployment was. Powered on nicely and has been running like new for roughly two months. As a nice bonus, it’s smaller than my original TM822 from Optimum. It got a little too warm for comfort when placed in a somewhat confined space but that was easily remedied by letting it breathe a bit. A great buy that saves on the internet bill 🙂

    (0) (0)
  26. Rated 1 out of 5

    FrancescoD4 – June 12, 2018

    Was working only at low download speed and constantly dropping connection with my optimum. Switched back to old one and the connection was back to normal. Returned.

    (0) (0)
  27. Rated 1 out of 5

    Prince Micah – July 26, 2018

    Fast delivery but I don’t like the item BAD!!!

    (0) (0)
  28. Rated 5 out of 5

    ddsngoi – July 29, 2018

    A+++

    (0) (0)
  29. Rated 5 out of 5

    Customer – August 4, 2018

    Great company, the modem came on time with fast delivery and it worked. I am a very happy customer.

    (0) (0)
  30. Rated 5 out of 5

    engineeringbookbuyer – November 21, 2018

    It made my internet faster.

    (0) (0)
  31. Rated 4 out of 5

    Gary Ingy – February 21, 2019

    Does not have battery backup.

    (0) (0)
  32. Rated 5 out of 5

    Julio D. Bravo – March 17, 2019

    I bought this to replace the TM822G that the cable company was charging me a monthly fee for. The difference is that the tm822g has a backup battery, which you have to buy separately and I never had. So this one works fine without it, so far. Did not notice any change in internet service or gaming speed. Had to call the cable company to register it and then it started working. So far so good and I save on a monthly fee. So if you need a modem with a land line you have to buy it online because the cable company doesn’t allow the the local electronic stores in my area to sell them.

    (0) (0)
  33. Rated 5 out of 5

    Temus M. – April 4, 2019

    Easy to install. Refurbished but is working well so far. Hope to recover my investment in five months.

    (0) (0)
  34. Rated 5 out of 5

    Hseu – April 11, 2019

    Nice, easy setup and work great. No issues. Saved $10 from Optimum each month.

    (0) (0)
  35. Rated 4 out of 5

    Flathead Fan – April 18, 2019

    Compelled to write after installing this modem and experiencing much improved download and upload speeds. Talking 3x download and 7x upload. Other reviewers are correct in stating that there is no included documentation, but just review the install as outlined on optimum’s site. I did not rate tech support as I had no need.

    (0) (0)
  36. Rated 5 out of 5

    Customer – May 4, 2019

    Very stable. I have it on UPS and it has NOT been reset in 4+ months since I activated it! Delivers 90-100 Mbps and one land line. It has an additional land line jack, but I don’t use it. Land line voice quality is very good, with no hum pickup or digital noise.

    I have it feeding into a a/c band wifi router and a gigabit wired switch that runs to all rooms in the house. The entire system runs without any baby sitting. Provider is Mediacom for those wondering about compatibility. (There was one service outage because a car rammed into the distribution box in the neighborhood, but the modem reconnected on its own — I mention this because many know brand names need a manual reset).

    (0) (0)
  37. Rated 5 out of 5

    Customer – June 26, 2019

    Product availability and compability.

    (0) (0)
  38. Rated 5 out of 5

    Robert S. – August 5, 2019

    Excellent purchase, product works like new!

    (0) (0)
  39. Rated 2 out of 5

    virginia – August 13, 2019

    The modem is way smaller than the one from Optimum. Also, it didn’t connect to internet. Disappointed.

    (0) (0)
  40. Rated 5 out of 5

    Vale – October 20, 2019

    Great support. First one didn’t work very well but the second replacement one they sent is great.

    (0) (0)
  41. Rated 1 out of 5

    paul o. – November 12, 2019

    Unfortunately after one day it stopped working! I have to send it back.

    (0) (0)

Only logged in customers who have purchased this product may leave a review.

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Arris TM822A DOCSIS 3.0 Cable Modem

Arris TM822A DOCSIS 3.0 Cable Modem

Rated 4.29 out of 5
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