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Arris

Arris TM1602A Telephony Cable Modem

Rated 4.81 out of 5 based on 31 customer ratings
(31 customer reviews)

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  • Compatible with Optimum, SuddenLink Time Warner Cable / Spectrum, Cablevision, Charter & MORE
  • 16×4 Embedded Multimedia Terminal Adaptor (E-MTA) & 24×8 bonded channel cable environment
  • 2 Phone / VOIP lines + 1 10/100/1000 RJ-45 Ethernet Port
  • DOCSIS 3.0 Telephony Cable Modem – Wifi Router Sold Separately
  • Not Compatible with Comcast Xfinity
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  • Description
  • Additional information
  • About brand
  • Shipping & Delivery
Description

Arris TM1602A Product Details

The Arris Touchstone TM1602A telephony modem is replacing the TM822G as the new industry favorite. This modem has 2 VoIP EMTA telephone lines, 24×8 channels and is accepted by Optimum Cable. While the TM822G is still in use and popular, this model is stealing some of the spotlight with it’s smaller form factor and upgraded specs.

Complete your Home or Business Network

Note that this is a modem only, with no built-in router. Therefore, if having Wi-Fi is important for your network, we recommend purchasing a router separately to connect to the TM1602A.

We recommend a AC1600+ dual-band, or mesh router to support the speeds of this modem. Check out our list of routers!

Arris TM1602A Technical Specifications to Help Your Business

The Touchstone DOCSIS 3.0 16×4 E-MTA provides 2 separate lines of VoIP, and ultra-high speed data. This model was designed to be an extremely functional, cost effective option for anyone. Because of this, the Arris TM1602A also enables both home and businesses the speed and performance they need.

Whats the difference between arris TM1602A and arris TM822A?

The Arris TM1602A is a 16×4 channel modem and can be expanded to 24×8 whereas the TM822A is only an 8×4 channel modem. Having more channels allows for better connectivity and faster speed capabilities. The TM822A is rated at a max speed of 211Mbps although theoretically about 122Mbps whereas the Arris 1602 is rated for a max speed of around 360Mbps.

Does the TM1602A support a backup battery?

TM1602A does not have battery backup capability. If you need a backup battery, the TM1602G does have the battery backup capability, however this model may not have the same compatibility as the TM1602A.
Additional information
Weight1 lbs
Dimensions7.1 × 2 × 7.1 in
Brand

Arris

Compatibility

Optimum Cable

DOCSIS Version

DOCSIS 3.0

Model Number

TM1602A

WiFi Type

No Built-In WiFi

Features

Telephone / VoIP Compatible

Ethernet Ports

1

Wired Download Speeds

343 Mbps

Additional Features

Energy-Efficient, HD Multi-Media Streaming, Parental Controls, Telephone Port, Website Blocking

Color

Black

Condition

Refurbished

Package Contents

Ethernet Cable, Modem, Power Cable

About brand
Since 1997, when the first SURFboard was launched in Retail, SURFboard modems have been amongst the leading modems in the market and saving consumers money on their monthly rental fees. When you choose an ARRIS SURFboard, you’re joining a 60-year legacy of innovation from the company that invented digital TV and brought wireless Internet into the home with the first cable modem gateway. The same company that the world’s leading service providers choose to connect millions of people around the world to the Internet. Please note that some versions of this product will come with Motorola branding. This is due to a merging of Arris and Motorola a few years ago. While this does not affect the functionality of the product in any way, we feel it's important to mention.
Shipping & Delivery

Frequently Asked Questions

What is the return policy?

Return for a Refund:

Return for a refund on any order is permitted up to 30 days after your order arrives at the shipping address specified for your order. If you need to return your order, please contact us within the 30-day return period to request an RMA.

Return for an Expedited Replacement:

Return for a replacements are permitted up to 90 days after the date your order was marked as delivered at your shipping address. Please contact us to request one.

Wholesale Customers:

If you purchased your equipment wholesale from us in a large order and are in need of multiple returns/replacements, please contact us directly for assistance.

When will my order ship?

Most orders ship within 1-2 business days, but we’ll let you know if there’s any delay with your order as soon as we are aware of it.

Check out our Shipping & Delivery information page for more information.

I changed my mind after ordering. Can I still cancel?

We can process cancellations for orders that have not yet gone into transit. If you are interested in cancelling your order, please give us a call, or send us an email & we will cancel if we are able to.

Once an order has shipped, if you change your mind, simply email us & mark the unopened order as “refused” or “return to sender” when it arrives.

Check out our Shipping & Delivery information page for more information.

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31 reviews for Arris TM1602A Telephony Cable Modem

4.8
Rated 4.81 out of 5
Based on 31 reviews
5 star
87
87%
4 star
9
9%
3 star
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  1. Rated 5 out of 5

    P Diddy – July 29, 2017

    Good way of avoiding rental fees on Cablevision cable modem with voice capability

    (1) (0)
  2. Rated 5 out of 5

    BBC_TopGear_Fan – October 31, 2017

    Modem works on Optimum cable network. Easy set up. Call Optimum support to give them the MAC address of the modem and in ten minutes you are up and running.

    (0) (0)
  3. Rated 5 out of 5

    Palazzja – December 20, 2017

    Great way to save a few bucks a month with Optimum. Finally got rid of the modem rental fee. I bought a used one as the one your are renting is probably used as well. I hooked uo the new modem. Let it sync for about 5 min. Went to my computer and opened my web browser. It took me to the optimum cable modem activation page where i entered in my acct number, last name, and phone number. I confirmed the mac address on the bottom with the screen and i was done. This modem will pay for itself in the first year and can handle any speed optimum offers and its phone service.

    (0) (0)
  4. Rated 5 out of 5

    Sleyk – June 10, 2018

    I was paying $5 bucks a month for my rental modem from Optimum Online, which was ok, and a total of $60 bucks a year isnt too bad to rent.
    But they had to get greedy. They raised my rental to $10 bucks a month. That’s when I was like “nope, ain’t aying that.”
    Its an Excellent idea to get your own modem. The 1602A works just the same way as the provided modem from Optimum.
    Excellent for the higher tier speeds, but of course will work for lower speed tiers as well.
    Item was indeed refurbished, with some slight scratches and marks and scuffs, but overall in good shape,
    I say, about B, to B minus in stock quality or so. So far, works well with no problems.

    (0) (0)
  5. Rated 5 out of 5

    Meghan – July 19, 2018

    Highly recommend this modem. Great money saver!

    I purchased this to replace my modem from Optimum after they raised their modem rental fee to $10.65 a month or $127.80 a year. This is ridiculous so I finally decided to purchase this modem. I installed it myself in less than 10 minutes. Pretty simple. Unplug your old modem and plug 3 things in – the coax cord, yellow cord, and power cord. Go to install.optimum.com and register it yourself. I didn’t have to call them or anything – very easy! If I can self-install, anyone can. There were no directions included in the box but simple Youtube tutorials were enough for me to figure it out.

    I would highly recommend this for anyone looking to save money.

    (0) (0)
  6. Rated 4 out of 5

    Greg S – July 30, 2018

    Modem arrived as noted and was able to connect it via my ISP quickly. Good product condition and value

    (0) (0)
  7. Rated 5 out of 5

    Mr. G – August 13, 2018

    I was able to ‘self-setup’ the cable modem on my Optimum service and about month in, no issues to report.

    (0) (0)
  8. Rated 5 out of 5

    R. Leonard – August 27, 2018

    Bought this to replace the older outdated unit cable was charging me for each month. Now I keep the $10 each month! Bunch of nickle & dimers – not like they need the money. Highway robbers !!!!

    (0) (0)
  9. Rated 2 out of 5

    Perliza Emde – September 18, 2018

    Can not see the connections in the BACK of the device

    (0) (0)
  10. Rated 5 out of 5

    sunjay – September 20, 2018

    Works with optimum internet provider as expected. No issues

    (0) (0)
  11. Rated 5 out of 5

    Dennis H. – September 21, 2018

    Pleasantly surprised considering the mixed reviews here. I received the modem today and it looks exactly like the one I am currently renting from Optimum. Straight out of the box, it looks brand new, no scratches or blemishes. I was a bit thrown off as I had ordered the TM1602A model but received a TM1602 instead. However, this was not an issue for me as I initially wanted the TM1602. After contacting Optimum support to have the MAC address registered, I was up and running within 10 minutes without any problems. I will be returning Optimum’s overly price rental modem first thing in the morning. Good riddance!

    (0) (0)
  12. Rated 5 out of 5

    k – September 27, 2018

    I just installed a few hours ago (I use Optimum) and its working perfectly. Speed is great & my up & down connection issues appear to be gone. It will pay for itself as I won’t have to pay the monthly fee anymore. I’m very pleased.

    (0) (0)
  13. Rated 5 out of 5

    Matthew A. Frohling – October 15, 2018

    This modem works just as represented. When you buy one of these keep in mind you will need to have your ISP send a signal to the box to enable it. Simple process. The speed is the same as the Optimum provided box it replaced. The unit will pay for itself in 8 months.

    (0) (0)
  14. Rated 5 out of 5

    Allman Head – December 6, 2018

    The TV works perfectly but not the phone. Needed Optimum tech to make house call because the modem had a NY MAC address but I live in Northern NJ. Tech had to reassign the MAC address to NJ and the phone worked fine. Save yourself the monthly rental fee and get this modem. If you are a Optimum customer, be sure to buy only this one as the tech support informed me that it works best with their network.

    (0) (0)
  15. Rated 5 out of 5

    Caron Dickinson – December 18, 2018

    Product works as advertised with Optimum. The only additional thing to remember is you have to call the cable company with the serial # of the modem to (re)activate the service with the new hardware.

    (0) (0)
  16. Rated 5 out of 5

    Kari Liu – January 21, 2019

    I got this modem to finally replace the one I rented from Optimum service provider. The modem came brand new seal from manufacture. Optimum service came to my house and tried to install it but couldn’t. Optimum operator said the CMAC cannot be entered to registration system because modem could be stolen and not legit. At the time I was little disappointed and after Optimum left my house I called ARRIS and they told me there is nothing wrong with modem and everything checks out with no issue. Next day I called Optimum and different operator registered modem with no issue.
    It appears Optimum service provider/operators are trying to trick people (customers) to use their modem to collect rent. My suggestion: Do not trust your service provider! They are scammers!

    (0) (0)
  17. Rated 5 out of 5

    MAGMAN117 – March 3, 2019

    Working just fine. Called Optimum to activate the modem without incident. Optimum has started charging $10 a month to “ rent “ the same exact model that was free for years , so for $50 I now own one. Same performance fraction of the price long term.

    (0) (0)
  18. Rated 5 out of 5

    J. Sanctus-Filius – March 23, 2019

    It is an exact match for the Optimun modem that I used to rent.

    All it took was a call to Optimum customer service. Surprisingly they answered with only a minute wait time! The installation took some 10 minutes because there was some rebooting and, perhaps, firmware updates.

    (0) (0)
  19. Rated 5 out of 5

    Richard H – April 2, 2019

    Works great. No install problems, called cable company gave them the info and it worked on first shot. No more cable charge for a box.

    (0) (0)
  20. Rated 4 out of 5

    Djtwreck – May 8, 2019

    Bought the modem used and works just as good as the one I was renting from the cable company,,,,plugged it in and had to activate it through cable companies website, it was easy to activate and didn’t have to speak to anyone at all. A+

    (0) (0)
  21. Rated 5 out of 5

    Andrew – May 10, 2019

    Modem did the job, no more rental fee. Mindem is refurbished as stated and everything was received in working order. Followed online instructions and online in no time.

    (0) (0)
  22. Rated 5 out of 5

    Customer – June 12, 2019

    It’s how I’m posting this review lol

    (0) (0)
  23. Rated 5 out of 5

    Juan Madera – June 16, 2019

    Facil instalacion ,compatible con mi servicio A+++

    (0) (0)
  24. Rated 5 out of 5

    Big D – June 19, 2019

    Works just like the one we were renting from cablevision now no more 10 dollar a,month rental.
    Just call cablevision give them your new modem numbers and Preston. Drop off their rental asap.

    (0) (0)
  25. Rated 5 out of 5

    H. D. – July 4, 2019

    My wife and I purchased this bc we were tired of having to pay to rent Optimum Online’s every month. We did research and found that this is the only one that works with Optimum’s coverage. We tried a Netgear that had great reviews, but it only worked with Cablevision & not Optimum. If you want to cut down the size of your monthly cable bill, this is the way to go

    (0) (0)
  26. Rated 5 out of 5

    Milopress – July 12, 2019

    Worked fine with optimum service. Easy setup.

    (0) (0)
  27. Rated 5 out of 5

    M – July 13, 2019

    This worked great. It also improved my speeds since it was a newer model than the cable one I was paying a monthly fee for. This has already paid for itself. Highly recommend.

    (0) (0)
  28. Rated 5 out of 5

    Mayank Singhal – July 23, 2019

    After multiple product returns, finally found the right modem, which supports the blasting speed I get from my service provider. Works perfectly and supports speed of 200+MBPS with wired connection and 100+MBPS over wifi

    (0) (0)
  29. Rated 4 out of 5

    Saket – August 8, 2019

    It’s a great product and very easy to install. It took hardly 2 mins to set it up. Signal Strength is quite strong. Only problem I found is it gets very hot if I use it continuously for 24-48 hours.

    (0) (0)
  30. Rated 5 out of 5

    DVAB – August 15, 2019

    Bought this because it’s the same model that Optimum uses. Doing just what it should be doing so far

    (0) (0)
  31. Rated 5 out of 5

    randall rosenbaum – September 19, 2019

    My cable company charges $10 a month as a modem rental fee, so in 10 quick months I will be ahead of the game! Took only a few minutes for my cable company to provision the modem and so far so good with my internet and voice service.

    (0) (0)

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Arris TM1602A Telephony Cable Modem

Rated 4.81 out of 5
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