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Arris TG862G DOCSIS 3.0 Wireless Telephone Modem
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Arris

Arris TG862G Wireless Gateway Cable Modem

Rated 3.78 out of 5 based on 27 customer ratings
(27 customer reviews)

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  • APPROVED for Use with Xfinity by Comcast Voice & Internet Service
  • Supports Download Speeds Up to 343 Mbps & 120 Mbps Upload Speeds
  • DOCSIS 3.0 Modem with Built-In 2.4 GHz Wireless & 8×4 Channel Bonding
  • 4 Ethernet Ports + 2 Phone Ports + 1 USB Port
  • Battery Backup Capable & MAC Authentication Wireless Security Options
  • Comcast subscribers must contact tier 3 technical support for phone activation
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  • Description
  • Additional information
  • About brand
  • Shipping & Delivery
Description

Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG862 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity. It also supports a Lithium-Ion battery backup to provide continued telephone service during power outages.

The Touchstone Telephony Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The Touchstone Telephony Gateway also provides 802.11b/g/n wireless connectivity for enhanced mobility and versatility.

In addition, the Touchstone Telephony Gateway provides for up to two separate lines of telephone service. DOCSIS 3.0 offers the highest speed and security on Comcast’s network. The built in wifi router is capable of up to 320mbps download speed.

Does the Arris TG862G work with a landline phone?

Yes! This model is equipped with 2 telephone ports that can support activation of up to 2 separate telephone lines. You’ll need a telephone plan to activate these and they only work in some areas, so please contact your provider prior to purchasing to ensure compatibility in your area.

What is the point of the backup battery?

Backup batteries are there for you in emergencies where the power is out. With the backup battery installed, your telephone line and internet should be working still so that you can call out for help or be entertained until the power comes back on.

Additional information
Weight2 lbs
Additional Features

Energy-Efficient, HD Multi-Media Streaming, MoCA Technology, Preset Wi-Fi Security, Static & Dynamic IP, Telephone Port, WPA2-PSK Security

Brand

Arris

Color

Black

DOCSIS Version

DOCSIS 3.0

Model Number

TG862G/NA

Compatibility

Xfinity by Comcast

Condition

Refurbished

Ethernet Ports

4

Features

Single-Band Wireless, Telephone / VoIP Compatible, Wireless, WPS Enabled

Package Contents

Ethernet Cable, Modem, Power Cable

Wired Download Speeds

343 Mbps

About brand
Since 1997, when the first SURFboard was launched in Retail, SURFboard modems have been amongst the leading modems in the market and saving consumers money on their monthly rental fees. When you choose an ARRIS SURFboard, you’re joining a 60-year legacy of innovation from the company that invented digital TV and brought wireless Internet into the home with the first cable modem gateway. The same company that the world’s leading service providers choose to connect millions of people around the world to the Internet. Please note that some versions of this product will come with Motorola branding. This is due to a merging of Arris and Motorola a few years ago. While this does not affect the functionality of the product in any way, we feel it's important to mention.
Shipping & Delivery

Frequently Asked Questions

What is the return policy?

Return for a Refund:

Return for a refund on any order is permitted up to 30 days after your order arrives at the shipping address specified for your order. If you need to return your order, please contact us within the 30-day return period to request an RMA.

Return for an Expedited Replacement:

Return for a replacements are permitted up to 90 days after the date your order was marked as delivered at your shipping address. Please contact us to request one.

Wholesale Customers:

If you purchased your equipment wholesale from us in a large order and are in need of multiple returns/replacements, please contact us directly for assistance.

When will my order ship?

Most orders ship within 1-2 business days, but we’ll let you know if there’s any delay with your order as soon as we are aware of it.

Check out our Shipping & Delivery information page for more information.

I changed my mind after ordering. Can I still cancel?

We can process cancellations for orders that have not yet gone into transit. If you are interested in cancelling your order, please give us a call, or send us an email & we will cancel if we are able to.

Once an order has shipped, if you change your mind, simply email us & mark the unopened order as “refused” or “return to sender” when it arrives.

Check out our Shipping & Delivery information page for more information.

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You can see each product's estimated arrival date during the checkout process. During checkout, you can choose an estimated arrival date from the options provided.

Entering your shipping destination ZIP code or allowing HazelNetworks.com to use your current location can result in greater accuracy for your estimated arrival date. Certain products may require additional days to process prior to shipping. This will be reflected in the estimated arrival date. If for some reason you don't receive your product, you may be eligible for a replacement product if you notify us during your return and exchange time period.

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Delivery Guarantees

Purchases of product through HazelNetworks.com are subject to a destination contract. This means that risk of loss for these products passes to you upon the carrier's delivery to your ship-to address, and Hazel Networks is not responsible for any loss, theft or damage after delivery.

27 reviews for Arris TG862G Wireless Gateway Cable Modem

Powered by
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Based on 27 reviews
5 star
40
40%
4 star
22
22%
3 star
18
18%
2 star
11
11%
1 star
7
7%
Showing 2 of 27 reviews (1 star). See all 27 reviews
  1. Rated 1 out of 5

    mike – March 18, 2015

    Works as advertised on Comcast for Internet and voice. Replaced a rented DOCSIS 2.0 eMTA with little issue–just hooked up and followed instructions from Comcast walled garden in browser.

    Note that it will load a Comcast-customized firmware when connected and reboot multiple times in the first 15 minutes or so before you can get to the walled garden to register the device.

    UPDATE
    After a few months this unit has started having amnesia–it forgets ALL of its settings any time it loses power or is rebooted remotely by Comcast. WiFi SSIDs and PSKs are forgotten. Admin password is reset to default. Searching online this seems to be happening to a few of these.

    (0) (0)
  2. Rated 1 out of 5

    A. Cookson – April 27, 2017

    I bought this because it was the recommended modem on Comcast’s web site for triple play usage–internet, TV, phone. After the Comcast techs did their installation we realized that the WiFi signal was very intermittent throughout the house. The modem tech support told us it is Comcast’s problem. Comcast has made it very difficult to get a live person to talk to so we did some searching on the web to figure out how to solve this problem.
    We ended up buying a Netgear AC 9000 and connecting it to TG862G with a regular internet cable putting both next to each other in the same room. But we configured the AC 9000 as the point of entry for internet with a new SSID name broadcasting both at 2.4GHz and 5.0GHz. All the connectivity problems got solved.
    So, basically this modem is good for the phone feature only. The WiFi part is an old standard N-type. You need to get the AC type for best speed. If you need a modem for phone there are models that support the phone only at a lower price. Don’t pay extra for this modem thinking you get both phone and WiFi in one package. The WiFi part doesn’t work. With the AC 9000 from Netgear our network does transmit a strong signal throughout the house with no interruption. Proof that it was the modem not the Comcast service. It took us a week to figure this out on our own. Both Comcast and Arris suck in their tech support. You can’t get any help from them period.

    (0) (0)

Only logged in customers who have purchased this product may leave a review.

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Arris TG862G DOCSIS 3.0 Wireless Telephone Modem

Arris TG862G Wireless Gateway Cable Modem

Rated 3.78 out of 5
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