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Arris DG860A Wireless Cable Modem
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Arris

Arris DG860A DOCSIS 3.0 Wireless Cable Modem

Rated 4.47 out of 5 based on 17 customer ratings
(17 customer reviews)

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  • DOCSIS 3.0 Residential Gateway Cable Modem with Built-In WiFi
  • High Performance Wi-Fi Alliance certified 802.11b/g/n wireless access point and 4-Port Ethernet Router
  • Up to 8 downstream channels supporting over 320Mbps of wired data capacity
  • Up to 4 upstream channels supporting more than 120Mbps of data bandwidth capacity
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  • Description
  • Additional information
  • About brand
  • Shipping & Delivery
Description

The Touchstone Arris DG860A DOCSIS 3.0 data gateway cable modem supports 8 x 4 channel bonding for up to 320Mbps of broadband data. It combines a 4-port gigabit router and a 2.4GHz 802.11n wireless access point in a single integrated device.

The Arris DG860A serves as the hub of service delivery in the subscriber’s home providing high-speed data and IP video to wired and wireless connected devices. This model will bring high speed data to your whole home.

Using multi-processor technology, the DG860A can simultaneously achieve high bandwidth DOCSIS performance without affecting the superior Wi-Fi® and other gateway performance. This feature packed unit will lead the future for advanced home and small office services.

Does the Arris DG860A model support Telephone?

No. This model does not have a telephone port and will not support telephone service. Please check out the TG1672G or the TG862G as those have similar specs with the telephone included.

Does the Arris DG860A have backup battery capability?

No. This model does not have a battery backup slot built in. If you’re looking for an Arris modem that does have battery backup capability, please check out the any model ending in ‘G’ e.g. TG862G, TG1672G, or TM822G, to name a few.

Additional information
Weight2 lbs
Brand

Arris

Color

Black

Model Number

DG860A

Package Contents

Ethernet Cable, Modem, Power Cable

Additional Features

HD Multi-Media Streaming, Preset Wi-Fi Security, Static & Dynamic IP, WMM Power Save, WPA2-PSK Security

Compatibility

Bend Broadband, Buckeye Cable, Spectrum, Suddenlink, Time Warner Cable

DOCSIS Version

DOCSIS 3.0

Ethernet Ports

4

Wired Download Speeds

343 Mbps

WiFi Type

802.11b/g/n, 802.11n

Dimensions

(H x W x D) : 7.9 x 7 x 2.4 inches, excluding F-connector

Input Voltage

115VAC-240VAC, 50/60 Hz internal

Features

Single-Band Wireless, Wireless, WPS Enabled

About brand
Since 1997, when the first SURFboard was launched in Retail, SURFboard modems have been amongst the leading modems in the market and saving consumers money on their monthly rental fees. When you choose an ARRIS SURFboard, you’re joining a 60-year legacy of innovation from the company that invented digital TV and brought wireless Internet into the home with the first cable modem gateway. The same company that the world’s leading service providers choose to connect millions of people around the world to the Internet. Please note that some versions of this product will come with Motorola branding. This is due to a merging of Arris and Motorola a few years ago. While this does not affect the functionality of the product in any way, we feel it's important to mention.
Shipping & Delivery

Frequently Asked Questions

What is the return policy?

Return for a Refund:

Return for a refund on any order is permitted up to 30 days after your order arrives at the shipping address specified for your order. If you need to return your order, please contact us within the 30-day return period to request an RMA.

Return for an Expedited Replacement:

Return for a replacements are permitted up to 90 days after the date your order was marked as delivered at your shipping address. Please contact us to request one.

Wholesale Customers:

If you purchased your equipment wholesale from us in a large order and are in need of multiple returns/replacements, please contact us directly for assistance.

When will my order ship?

Most orders ship within 1-2 business days, but we’ll let you know if there’s any delay with your order as soon as we are aware of it.

Check out our Shipping & Delivery information page for more information.

I changed my mind after ordering. Can I still cancel?

We can process cancellations for orders that have not yet gone into transit. If you are interested in cancelling your order, please give us a call, or send us an email & we will cancel if we are able to.

Once an order has shipped, if you change your mind, simply email us & mark the unopened order as “refused” or “return to sender” when it arrives.

Check out our Shipping & Delivery information page for more information.

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Entering your shipping destination ZIP code or allowing HazelNetworks.com to use your current location can result in greater accuracy for your estimated arrival date. Certain products may require additional days to process prior to shipping. This will be reflected in the estimated arrival date. If for some reason you don't receive your product, you may be eligible for a replacement product if you notify us during your return and exchange time period.

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Purchases of product through HazelNetworks.com are subject to a destination contract. This means that risk of loss for these products passes to you upon the carrier's delivery to your ship-to address, and Hazel Networks is not responsible for any loss, theft or damage after delivery.

17 reviews for Arris DG860A DOCSIS 3.0 Wireless Cable Modem

4.5
Rated 4.47 out of 5
Based on 17 reviews
5 star
82
82%
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5
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  1. Rated 5 out of 5

    bullet – October 19, 2013

    I wanted to save money from the rental fees I was getting from TWC and needed a Gateway modem for Internet and Wireless. I never bought one before and i did not know how the activation was going to be as i am not a tecky person at all. The seller was so helpful telling me what to do and write down from the back of the modem to have ready for the TWC people over the phone. Disconnecting the TWC ARRIS modem and hooking up mine was so easy!! I have had this modem/gateway for almost 2 months now and its been perfect and I have saved so much money from owning my own box. I was paying 7.00 a month from TWC in rental fees this box was about $50.00. I also was able to save 20.00 a mth on my T-Mobile bill. I don’t need the unlimited phone and data. So now I only pay 30.00 for 1500 minutes and use all the data I need with my Wireless at home. Amazing how just owning my own box could save me $324.00 a year. WOW in 3 years that’s over 1,0000 cash !!

    (0) (0)
  2. Rated 5 out of 5

    David Glazer – December 20, 2013

    I recently got Time Warner Cable with 15 Mbps speed. I am returning the modem I recieved from TWC and save the $5.99 a month…having TWC activate was very easy….

    (0) (0)
  3. Rated 5 out of 5

    grannieannie – May 10, 2014

    This particular Modem is the same one that is used by Time Warner. Now I no longer have Time Warner so I don’t have a use for it any more but it worked well at the time.

    (0) (0)
  4. Rated 5 out of 5

    Temporary ID – June 22, 2014

    No problems with the device. It wasn’t so simple to make it work with my internet provider – they had to do some things on their end for me to be able to change from their modem to my modem. Also, I was ignorant when talking to them. They asked for my MAC address. There are two. (CMAC and WAN MAC) I gave them the wrong one, and it took forever for them (and me) to figure that out.

    (0) (0)
  5. Rated 5 out of 5

    Sujoy Sarker – September 16, 2014

    I bought this router because WOW service was charging $10.99 for theirs. It works same as they provide me first.

    (0) (0)
  6. Rated 5 out of 5

    3DForrrest – March 25, 2016

    I gave 5 stars just for customer support even though I had to return this modem. The modem was fine, unfortunately Time Warner Cable disables the wifi when you don’t lease it from them. If you were thinking you could save money by purchasing your own modem you will be dissappointed. There are alternatives. The shipping and customer service from these guys (not TWC) was great.

    (0) (0)
  7. Rated 5 out of 5

    J. Maldonado – May 16, 2016

    Works fine. Bought it to replace buckeye cable monthly internet fee. It will pay for itself shortly. Buckeye offers the same modem for purchase for $150.

    (0) (0)
  8. Rated 5 out of 5

    Rubin13 – August 17, 2016

    Works like a charm! I called TWC and gave them the necessary info and within 15 mins I was up and running. I had previously been renting this exact model from TWC for a few years and finally decided to buy one vs rent it. I expect it to last me a while and I would suggest everyone to buy their own modem. I would buy this again.

    (0) (0)
  9. Rated 5 out of 5

    hewittj8 – November 23, 2016

    So I bought this to work with Time Warner and after a great deal of waiting and being on hold and waiting I talked to a very nice guy in Ohio that finally was able to get this box to work with their system. So they do work together but be prepared to have a bit of a struggle to get it set up.

    (0) (0)
  10. Rated 1 out of 5

    Gift Card Recipient – December 20, 2016

    I’m one of those hard headed people that wanted to find out for myself if the wifi would work. Nope. I have TWC but I don’t think that was the problem. The wifi didn’t light up period.
    However the internet did work. Go figure.

    (0) (0)
  11. Rated 4 out of 5

    PH – Bend – April 19, 2017

    Works as advertised, easy to operate and setup….WiFi was surprisingly good, bonus!

    (0) (0)
  12. Rated 5 out of 5

    Dee Knobbs – November 18, 2017

    perfect resonance for the entire house

    (0) (0)
  13. Rated 5 out of 5

    Christopher C Thomson – March 21, 2018

    Works.

    (0) (0)
  14. Rated 5 out of 5

    Doug Muchow – June 15, 2018

    Works as good as the local internet’s rented unit.

    (0) (0)
  15. Rated 1 out of 5

    D Green – August 24, 2018

    Contacted internet provider to assist with install and serial numbers and passwords were not applicable to the unit I received. It was confusing as to how the serial numbers on the manufactures box matched the serial numbers on the unit, but the internal cards were not a match. Frontier says this probably happened at the assembly line. Frontier was not able to assist in getting the unit compatable albeit this modem is on their approved list.

    (0) (0)
  16. Rated 5 out of 5

    Miamia – December 9, 2018

    Have had this again, since 2015. Have had no issues at all. Good working condition still

    (0) (0)
  17. Rated 5 out of 5

    blake – December 13, 2018

    For buckeye cable in Ohio area this was a perfect fit.

    (0) (0)

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Arris DG860A Wireless Cable Modem

Arris DG860A DOCSIS 3.0 Wireless Cable Modem

Rated 4.47 out of 5
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