Hazel Networks Certified Warranty

All our equipment is cleaned, tested by certified technicians, and covered by our no-hassle 90-day warranty for end users. If you discover a problem within the warranty period, please contact us immediately and we will work to get the issue corrected right away.

If a replacement is in stock, we will ship it out within 1 business day (security deposit may be required for advanced replacements). If we do not have a replacement available we will give you the choice to wait until the replacement is available or to receive a refund for your order. Either way, we want your experience to be hassle free. If you decide to receive a refund, we will schedule the pickup of the equipment at your location so you don’t have to go to a shipper to return it.

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We love hearing from you! Whether you need a quote on something we don’t have listed on our site (such as a obscure model of IP Phones for your office, or a router with a specific firmware version), or just want to say hi, we always respond within 1 business day of receiving your request!


How do I start a warranty service request?

All you need to do to start a warranty service request is contact us by phone or email letting us know what’s wrong with your equipment, as well as your order number. We’ll get back to you within 1 business day!

What is covered under the warranty?

Our 90-Day warranty covers any activation issues (if applicable), replacements, parts and labor. Please see our return policy for information about refunds.


Phone: +1 (877) HAZEL-NET
Email: support@hazelnetworks.com

US-Based customer
service & product support

Do you have questions about how we can help your company?
Send us an email and we’ll get in touch shortly.