Shipping & Delivery

Delivery Address

A complete and correct delivery address is required for all orders placed on Hazelnetworks.com. If a package is returned to us due to an incorrect or incomplete address, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. An additional fee may apply if an address change is made while the package is en route, and not all carriers allow such address changes.

If you’re not sure your address is deliverable, you can check using the USPS address lookup tool.

Occasionally packages are returned to Hazel Networks as undeliverable. When the carrier returns an undeliverable package, please contact Hazel Networks to make arrangements for reshipment.

Estimated Delivery Dates

We provide estimated delivery dates based on our shipping carriers estimates. This does not take events like inclement weather, customs/international inspections, mail forwarding, postal holidays or other possible delays into account. Dates are provided as an estimate only and are not guarantees.

If a product is labeled as being “Backordered” or “Pre-order” status, this means that the item will ship at a later date due to not being in stock currently. If we have an estimated ship date available, we will provide that as soon as we are able to.

International orders

Purchases sent to addresses outside the United States may be subject to local taxes, duties, etc. upon arrival. The shipping company that delivers your order may impose additional fees or surcharges as part of the customs and tax process. Please be aware of these potential costs when ordering from us internationally.

Currently, we offer just one international shipping option. Delivery time-frame estimates are based on shipping location. Please note that we cannot make any delivery date guarantees for international shipments.

Shipping Fees

Shipping fees are based on the destination, size and weight of your item(s) and include a small fee for insuring the full value of your item(s) against possible theft or damage while in transit. You can calculate your estimated standard shipping fee for any product by adding product to you shopping cart and including basic shipment information, which includes your nation and postal code.

If you have any questions about our shipping policies, please contact us.

UPS Delivery Attempts

UPS makes three attempts to deliver a package. After three delivery attempts, UPS will return the package to Hazel Networks. Please Contact Us if this happens so that we can arrange for a reshipment of your order.

Canceling an Order

If you would like to cancel a pending order, you can do so provided that the order has not yet entered the fulfillment process. If the order you want to cancel has already entered the fulfillment process, it cannot be canceled by you or by our customer service department.

To ensure that your order is properly cancelled before shipment, please call +1 (877) HAZEL-NET to speak to a customer service associate. Please refer to the Return Policy if your order moves to the fulfillment process before you are able to cancel.